TECHNICAL SUPPORT EXECUTIVE
location: ara damansara, petaling jaya
RESPONSIBILITIES:
Provide continuous technical support via telephone and email related to the product
Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
Conducting basic probing to determine the next action for any software related to enquiries
REQUIREMENTS:
Excellent English & Mandarin verbal communication skills
Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
Must be willing to work on rotational shifts
Must be willing to work in Ara Damansara
BENEFITS:
5 working days in a week
EPF & SOCSO
Sick leave
Annual leave
Quarterly staff recognition and appreciation
Nice Working Environment
Free Shuttle Van Provided from Various Location
Accommodation Provided
Fun Filled Environment with Events and Activities/ Team Outing
CAREER GROWTH & TRAINNING PROGRAMS:
Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company.
English Training – The company provides English trainings to employees who would like to improve their communication & business writing skills.
IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.
POSITION TITLE:
(A) TSE (MANDARIN) – SG PROJECT
SALARY: RM3100.00 (BASIC) + *RM 400.00 (KPI/ COMM) + *RM 500.00 (INDIVIDUAL PERFORMANCE)
WORKING HOURS: 7.00am – 3.00am (Rotational shift)
* means project base and terms applied