Job Description for Cantonese + English speaker

As a Customer Service Executive, you will be based in Ara Damansara and will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

If this sounds like something you may be a good fit for, Read ON!! You Will play an important role in:

• Handling all inbound calls, chat & email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company products
• Exceeding customer expectation in terms of customer service & accurate
• Working in a team to achieve the required KPI elements and

To be successful in this role, you will need to have:

• Ability to communicate in Mandarin/ Cantonese & English
• Interactive personal skills that fit the team and customer environment as well as adapt to change
• Ability to work in a fast paced environment
• SPM leavers who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided.
• Working experience in the service industry will be an added advantage for this

How this career will benefit you:

• Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the
• STAR – System for Appraisal & Rewards – The STAR training is to help employees to identify their weakness and to develop future leaders for the company.
• Additional benefits - Shift allowances, Performance incentives and Overtime claims

Are you ready to make that career shift? Trust us, this role is always on-demand and you will grow a great portfolio with us. This opportunity does not come often. Apply now and we will talk to you soon.

BENEFITS:

• Working Hours: 9.00am to 6.00pm (Monday – Friday)
• Commission/ allowances
• EPF & Socso
• Annual Leave
• Medical Leave
• Rest & relax area
• Quarterly staff recognition and appreciation
• 5 minutes walking distance from public transport
• Training provided for FOUR Weeks

POSITION TITLE:

(A) CSE (ENGLISH + CANTONESE)

SALARY: RM2800.00 (BASIC) + RM300.00 (UPTO) (KPI/ COMM)

WORKING HOURS: MON – FRI (9.00AM – 6.00PM)