RESPONSIBILITIES:

• Provide continuous technical support via telephone and email related to the product
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
• Conducting basic probing to determine the next action for any software related to enquiries

REQUIREMENTS:

• Excellent English & Mandarin verbal communication skills
• Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
• Must be willing to work on rotational shifts
• Must be willing to work in Ara Damansara

BENEFITS:

• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Nice Working Environment
• Free Shuttle Van Provided from LRT Ara Damansara
• Fun Filled Environment with Events and Activities/ Team Outing

CAREER GROWTH & TRAINNING PROGRAMS:

• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
• iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company.
• English Training – The company provides English trainings to employees who would like to improve their communication & business writing skills.
• IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session. 

POSITION TITLE:

 (A) CSE (MANDARIN) – ONBOARDING

SALARY: RM3100.00 (BASIC) + *RM 400.00 (KPI/ COMM) + *RM 500.00 (INDIVIDUAL PERFORMANCE) + RM600.00 (ALLOWANCE WITH MIN 120 PRODUCTION HOURS)

 WORKING HOURS: 24 X 7(Rotational shift)

* means project base and terms applied

HIRING DATE: (i) 25^TH FEBRUARY 2026   (ii) 4^TH MARCH 2026   (iii) 11^TH MARCH 2026 & (iv) 18^TH MARCH 2026
NUMBER OF HIRING: (i) 18 H/Cs. (ii) 15 H/Cs   (iii) 10 H/Cs  & (iv) 10 H/Cs

RESPONSIBILITIES:

• Provide continuous technical support via telephone and email related to the product
• Employ a high level of interpersonal and communication skills to move beyond customer’s frustrations and solve customer’s problem
• Identify the level of technical knowledge and adjust technical communications to solve customer’s problem
• Conducting basic probing to determine the next action for any software related to enquiries

REQUIREMENTS:

• Excellent English verbal communication skills
• Fresh Graduates who are interested to start their career in a call centre are also encouraged to apply – Full Training Provided
• Fresh Graduates with Cert/Degree/Diploma in IT encourage to apply
• Must be willing to work on rotational shifts
• Must be willing to work in Ara Damansara

BENEFITS:

• 5 working days in a week
• EPF & SOCSO
• Sick leave
• Annual leave
• Quarterly staff recognition and appreciation
• Nice Working Environment
• Free Shuttle Van Provided from Various Location
• Fun Filled Environment with Events and Activities/ Team Outing

CAREER GROWTH & TRAINNING PROGRAMS:

• Career Path: Executive > Senior Executive > Specialist > Team Leader > Assistant Manager > Manager
• iSTAR – System for Appraisal & Rewards – The STAR training is to help company employees to identify their weakness and to develop future leaders for the company.
• English Training – The company provides English trainings to employees who would like to improve their communication & business writing skills.
• IJP – Internal job program. Opportunity to transfer within the company after 1 year if there is a suitable position available and staff passes the interview session.

 POSITION TITLE:

 (A) CSE (ENGLISH) – CMT

SALARY: RM2000.00 (BASIC) + *RM 500.00 (KPI/ COMM)

WORKING HOURS: 5 DAYS WORK (ROTATIONAL DAY SHIFT) :8.30PM – 9.00PM

* means project base and terms applied

HIRING DATE: 11^TH MARCH 2026

HIRING SIZE: 15 HEADCOUNTS

MAIN DUTIES AND RESPONSIBILITIES:
Primary Job Functions:
CII / BIS-D / BIS-O
First level phone, email and fax support for customers with corporate/consumer products
• Inbound & Outbound Calls
1. Liaise with Business Unit on status of service request
2. Filter calls that do not need engineer on site and perform FCR
3. Dispatch Engineer on-site for hardware related issues
4. Filter call base on product and require different assistance such as software help and to
transfer to the department in charge
5. Handle calls from Sales & Main Line
6. Enquiries on Paper, Toner, Staples and others
7. Handle Product, Sales & Promotion enquiries on Printers, Cameras, Scanners, Projectors
and other products
8. Enquiries on eShop Web Portal online purchase and delivery matters
9. Enquiries on indoor service repair status and related matters
10. Enquiries on gift redemptions
11. Enquiries on training related matters
12. Assisting customer to registering product warranty online
13. Receive enquiries on consumable
14. Process consumable orders
15. Help customers with basic ‘how to’ guides
16. Other administrative matters

Other Responsibilities
• Administrative task
• Any assignment as assigned by the immediate superior or HOD
• Assist Service Mailbox enquiries and replies
• Handle Inbound & Outbound Calls for Main Line and Operator queue
• Handle Inbound & Outbound Calls for Dom BIS Sales Enquiries
• Send sales lead to the respective sales team
• Raise escalation for the relevant Business Unit for resolution
• Accurately record and update customers’ cases into CRM and trackers following appropriate
processes
• Provide accurate and understandable information to all customers and support partners
• Ensure customer issues and/or complaints are either addressed or escalated to the appropriate
level, whilst ensuring follow through in all cases
• Ensure all follow ups are done in a timely manner
• Ensure all SLA’s are met appropriately
• Maintain high level of customer satisfaction whilst maintain a professional manner
• Be familiar with all policy, processes, and product knowledge and escalation paths
• Remain polite, patient and courteous with customer throughout the experience
• Ensure the end to end experience for all customers is at a high level of customer satisfaction

Requirements:
CII / BIS-D / BIS-O
• Previous experience in a customer support role
• Must possess a confident clear speaking voice and strong verbal communication skills in English, Bahasa Malaysia and Mandarin
• Customer oriented mindset
• Able to work efficiently in a fast paced environment and multi-tasking
• Basic computer usage/ proficient in relevant computer applications
• Email Communication – To write professional emails with good / proper grammar
• Correct data entry with good typing speed
• Excellent soft skills

POSITION TITLE:
(A) CSE (ENGLISH) – CN SG TELESALES
SALARY: RM2500.00 (BASIC) + *RM300 (TIER 1) / ADDITIONAL RM200.00 (KPI)
WORKING HOURS: MON – FRI 8.30am – 5.30pm
NEXT HIRING DATE: (i) 4TH MARCH 2026
NUMBER OF HIRING: (i) 2 HEADCOUNTS